Returns and refunds

Last updated: 15 November 2026

Your rights under Australian law

Our goods come with consumer guarantees under the Australian Consumer Law that cannot be excluded. Parts must be of acceptable quality, match their description, and be fit for their purpose. If a part has a major problem, you can choose a replacement or a refund. For other faults, we may repair, replace or refund. You are also entitled to compensation for other reasonably foreseeable loss or damage. Nothing in this page limits those rights.

Faulty, damaged or wrong parts

If your part arrives damaged, faulty, or is not what we agreed to supply, contact us as soon as you can with your order details and photos. We will arrange a replacement or refund and cover the return freight. If we confirmed that a part fits your vehicle and it does not, we treat that as our error.

Changed your mind or ordered the wrong part

This is our policy, separate from your legal rights. You can ask to return a part within 14 days of receiving it if it is:

• unused, unfitted and unmarked,
• in its original packaging, and
• not painted, cut, drilled or altered in any way.

You pay the return freight. If a restocking fee applies, we tell you before you send anything back. We refund to your original payment method once we have received and checked the part.

Parts we cannot take back for change of mind

• Parts that have been fitted, painted or modified.
• Special-order parts that we ordered in for you.
• Electrical parts that have been installed or powered up.

How to start a return

1. Contact us with your name, order details and the reason for the return, plus photos if the part is faulty or damaged.
2. We reply with the return address and what to do next. Please do not send anything back before we confirm.
3. Pack the part securely. Damage in transit can affect your refund for a change-of-mind return.

Refund times

We process approved refunds within 5 business days of receiving the part. Your bank may take extra time to show it.

Contact us

Phone 0406 465 218 or email Info@22Gautoparts.com.au.